We take every effort to ensure your happiness and satisfaction with any goods you purchase with us.
Unfortunately, despite our best efforts, there are occasions when you may wish to return or exchange an item(s)
If upon receipt of your order, something is damaged, faulty or incorrect, you may contact us within 7 days of delivery to arrange a refund or exchange. If you have a member account with us, please login and use the “return an item” option to trigger the return and refund process. If you don’t yet have an account with us, please use the “Contact us” form, entering the relevant information requested.
If you change your mind and wish to cancel your order, you may do so until you receive an “order dispatched” email from us. At this point, we are unable to cancel any orders. In which case, you will have to request a refund via the usual refund request process.
If you are returning a damaged, faulty or incorrect item, we will refund the cost of returning the item(s) to us. Otherwise, in all other cases, the cost of returning your item(s) is your responsibility.
Please note, unless faulty or damaged, we are unable to accept items with labels, tags, packaging, security or hygiene seals open, missing, damaged or tampered with – all items returned must be in a saleable condition for the refund to be authorised.
When returning items to us, we advise aa secure postage method, such as special or registered delivery, to ensure we receive your returned items back. Once received, all refunds are processed within 7 – 14 working days, you will be notified via email when the refund has been completed. For more information, please see our terms and conditions.