Terms & Conditions
The following definitions apply to these Terms and Conditions:
“EU” means a European Union member state, which now excludes the UK.
“Non EU” means any other country that is not an EU member state.
“Order” means an online transaction made by you via the Platforms for one or more Products, to which these Terms and Conditions apply.
“Personal Information” means the details you provide to us when you use the Platforms, including your name, e-mail address, billing address, delivery address, telephone number, Product selections, credit card or other payment information and a password.
“Platforms” means any digital way of accessing the Arabian Luxuries website, including the website located at www.arabianluxuries.com, or any subsequent URL which may replace it, Amazon and eBay.
“Product” means a product displayed for sale on the platforms.
“Product Description” means the section displayed on the Platforms where certain Terms and Conditions in respect of the individual Product are provided, which shall include, but not be limited to; all details, prices (product cost and any delivery charges), photographic representations and descriptions of products.
“Arabian Luxuries” s Account means your personal customer account set up by you on the Platforms.
“Terms and Conditions” means the Terms and Conditions set out, herewith.
“We”, “us” or “Arabian Luxuries” means Arabian Luxuries Limited. Please note when arranging delivery of your order, Arabian Luxuries may instruct a third-party courier or postal carrier to deliver it to you. However, Arabian luxuries will ultimately be responsible for managing the delivery of your order, so for the purposes of these Terms and Conditions, all references to “we”, “us”, or “Arabian Luxuries”, will be taken to include such third parties.
“UK” means, for the purposes of these Terms and Conditions, England, Wales, Scotland and Northern Ireland.
“Users” means the Users of the platforms collectively.
“You” means a User of the platforms.
- Using the Platforms
The platforms provided are solely for your personal use and should not be used for any commercial purposes. To place an Order on the Platforms you must be at least sixteen (16) years old, however we reserve the right to only accept an Order from those over eighteen (18) years old. We reserve the right to make changes to any part of these Terms and Conditions from time to time, so please ensure you check the latest version. We may modify or withdraw the Platforms (or any part of them) temporarily or permanently, and we shall not be liable to you or any third party for any modification to, or withdrawal of, the Platforms and you agree to use the Platforms on this basis. If you do not agree to any changes in these Terms and Conditions, we advise you to stop using the Platforms.
All text, graphics, photographs including all image rights, videos, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code (the “Content”) belongs to Arabian Luxuries (or is licensed to Arabian Luxuries). This Content includes, but is not limited to, the design, structure, selection, coordination, expression, “look and feel” and arrangement of it. The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without Arabian Luxuries’ prior written permission.
You agree that any information you submit to the platforms including personal Information shall be true, accurate, current and complete. If you submit to the Platforms any communication, idea or materials which may attract copyright or other intellectual property rights you agree that this shall become Selfridges’ property. You agree that anything you submit shall not infringe any right of any third party, nor contain anything libelous or otherwise unlawful, abusive or obscene nor constitute an invasion of privacy. You agree that you are and shall be personally responsible for your use of the platforms. If we determine that you are, or have been, engaged in activities which are unlawful, abusive, obscene or constitute an invasion of privacy, we may deny you access to the platforms at any time.
You must not establish any link to the Platforms to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you. The platforms must not be framed on any other site, and you may not create a link to any part of the Platforms other than the home page.
While we endeavour to verify the accuracy of any information we place on the platforms, we make no warranties (whether express or implied) in relation to its accuracy. The platforms are provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the platforms, or any transaction that may be conducted on or through the platforms, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the platforms will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the platforms. We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Platforms.
The platforms may contain links to other websites or applications, which are not operated by Arabian Luxuries. When you activate any of these you will leave the platforms and we have no control over, and will not accept any responsibility or liability in respect of the material on any website or application which is not under our control.
- Arabian Luxuries Account, Personal Information and Security
When you register for an Arabian Luxuries Account, you agree that:
- a) The personal Information which you are required to provide when you register as a customer is true, accurate, current and complete; and
- b) If any of your information changes (for example you change address), please let us know by updating your Arabian Luxuries Account online.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You are responsible for keeping your Arabian Luxuries Account and personal Information confidential. Please notify us immediately of any unauthorised use of your Arabian Luxuries Account or personal Information, any breach of security or misuse, or suspected breach of security or misuse of such. Please ensure that you sign out from your Arabian Luxuries Account at the end of each session if you use a shared computer. We will not be liable for any loss or damage arising from your failure to comply with this clause.
- Our Products
We will take all reasonable care to ensure that all product descriptions are correct. We make every effort to display as accurately as possible the appearances, colours, textures or finishes of our products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a product’s images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.
Products are subject to availability and any product/s in your basket are not reserved and can be purchased by other users. We will do our best to remove products which have sold out at the earliest opportunity. As there is a delay between the time when your Order is placed, and order acceptance, the stock position relating to a particular product may change. If a product you have ordered becomes out of stock after we have accepted your Order, then Arabian Luxuries shall not be liable to you for being unable to provide that product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock product.
If, due to unforeseen circumstances or in the event of supply difficulties, it is necessary to substitute a perishable product, the product will be of equal or greater value than that which it replaces, albeit at no extra cost to you. If you receive the substitute product and do not want to accept it, then we will reimburse you for the cost of that product.
We endeavour to ensure all products on the platforms are available at the same price. However, from time to time we may offer additional discounts for purchases made via the platforms. Wherever and whenever applicable, customers will be notified of such offers. We reserve the right to revoke, change or alter promotional discounts and products.
Any coupon, discount, offer or promotional discount offered on the platforms are non- transferable and valid only for use as part of a purchase made via the platforms, unless otherwise stated and subject to availability. No cash alternative will be offered on any promotion. Unless stated, any promotion cannot be used in conjunction with any other coupon, offer or promotional discount and it must be redeemed by the date published (if applicable and provided).
Product prices shown on the platforms are in British Pounds. If you have requested delivery of your Order to an EU country, the total cost of your order will include UK VAT. If you have requested delivery of your Order to a non-EU country, the total cost of your order will not include UK VAT. However, it will not include any taxes, duties, fees, levies or other charges levied by that non-EU country. For any such charges incurred, payment of these is the responsibility of the customer. Similarly, if for any reason the goods cannot be delivered and are returned to Arabian Luxuries, you, the customer is liable for any charges incurred as a result. Product prices shown on the platforms may change from time to time; we take every measure to ensure prices are as current and up to date as possible.
Although we try to ensure all our products’ prices displayed in the product description are accurate, errors may sometimes occur. If we discover an error in the price of a product, we shall be under no obligation to accept or fulfil an order for this product at the incorrect price and reserve the right to cancel such an order that has been accepted or is in transit.
You will be the importer for the international delivery of your order (i.e. any Order delivered to a country other than the UK). Therefore, before placing an Order, it is your responsibility to check that the Products you are planning to import comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order. If any customs requirements apply or charges are due, you agree to be responsible for these.
- Product Restrictions
There may be instances where due to restrictions (legal or otherwise) or practices in relation to a product, we are prevented from being able to deliver it to you, Arabian Luxuries shall not be held liable in relation to any product that we are unable to sell or deliver to you as a result of such restrictions. Please refer to the product description of your selected product(s) to see if any restrictions apply. In the event that a restriction is enforced after you have placed your order with us, we will do our utmost to notify you as soon as reasonably practicable.
If you place an order for any products which are age-restricted, you warrant that you meet the age requirement for that product, for example over eighteen (18) years to place an order for any burning (in this case, charcoal) product. It is an offence to buy or attempt to buy age-restricted products if you are under age or to purchase such products for someone else who is under age.
We reserve the right not to sell or deliver any age-restricted product to anyone who is, or appears to be, under the required age.
- Order Process
The technical steps to place your Order and create a contract of sale between you and Selfridges are, as follows:
- a) You place an Order on the Platforms by pressing the ‘Buy Now’ button at the end of the checkout process. You will be guided through the process of placing an Order by a series of simple instructions on the Platforms.
- b) We will send you an email confirming your order which will detail the product(s) (including their Product Descriptions) that you have ordered. This email does not constitute an acceptance of your Order by us and a contract does not exist between us at this point.
- c) When your order is shipped by us, we will send you a dispatch confirmation email. Upon sending this email, your order will be taken to have been accepted by us, unless we have notified you that we do not accept your order, or you have cancelled it.
- d) Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address on the date and time nominated by you (as far as applicable).
Your order is subject to English law. Your order will be complete and the product(s) in your order will then be owned by you (and so risk of loss or damage to such) will pass to you in the first instance of either of the below taking place:
- a) the date on which we receive payment in full for the product(s); or
- b) the date and time of delivery by us to your nominated address, safe place. The order is your responsibility from the time the delivery is made to the address you gave to us.
We shall be entitled to supply products ordered as part of one order separately. This may mean that products are dispatched separately. There may be certain circumstances where we can supply only part of an order.
Non-acceptance of your order (or parts of your order) may be due to any one or more of the following non-exhaustive reasons:
- a) A product you ordered is out of stock;
- b) We are unable to obtain authorisation for your payment;
- c) We have identified an error with a product description, including but not limited to a pricing error;
- d) You do not meet the eligibility requirements as specified in these Terms and Conditions;
- e) There is a system or procurement failure;
- f) You fail our customer validation checks;
- g) There are restrictions (legal or otherwise) or practices in relation to a product which prevent us from being able to sell or deliver it to you; or
- h) We believe you are generating orders for commercial gain and not personal use;
We reserve the right to cancel your Order even after we have accepted it, for any of the reasons listed in Clause 6.5 of these Terms and Conditions.
- Payment and payment methods on the Platforms
You can currently pay in British Pounds or such other currency as we may accept from time to time.
We accept payment for orders by major credit cards and PayPal
If you choose to pay for your order using a payment card with a currency denominated account that is different from the currency you are paying in, your payment card will be charged in the payment currency at the foreign exchange rate applied by your relevant payment card provider or bank at the time of processing your order. Your international payment card provider or bank will determine the foreign exchange rate and may add an additional processing or administration charge which you will be liable to pay.
By placing your order and making an offer to buy a product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to, but also the name of its recipient. We will not be liable for the delivery of your order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery.
Please note, if you choose to use any of our delivery partners’ personalised services (including but not limited to having your parcel delivered to a neighbour or left in a safe place), Arabian Luxuries shall not be held liable for any items which are lost, damaged or delayed.
We make every effort to deliver your order within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand. Arabian Luxuries shall not be liable for any delay or failure by us to deliver your order within the estimated timescales as a result of such delays. Please note that delivery of your order may take longer during sale or other busy periods.
For the full list of countries that we currently deliver to, please see our international delivery section. You may select the international delivery option at the end of the checkout process, and by specifying a delivery address outside of the UK. We will notify you of the international delivery charge(s) applicable to your order at checkout and the amount will be added to the total amount of your Order. Delivery lead times of your order to an international address will vary according to its destination. Please see our Dispatch and Delivery section for more information.
You have a statutory right to cancel your contract of sale at any time up to seven (7) days after the day on which you receive your Order. If you place an order for several products and they are delivered separately then your seven (7) days will start the day after you receive the last product in your order.
If, for any reason, you wish to cancel your contract before your Order has been dispatched , you may do so by contacting Arabian Luxuries via the “contact us” form. Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the items have not been dispatched then we will refund you the original purchase price and delivery charge for your Order within seven (7) days. For more information, please see our Returns Policy.
It may not always be possible to stop an order from being dispatched. If you decide to cancel your contract and your order has already been dispatched, then you need to let us know and return the product within seven (7) days from the day after you receive your order. We may withhold any reimbursement until we have received the order back or you have supplied evidence of having sent the order back, whatever is the earliest. You can notify us by using any one of the options identified in clause 9.2 above.
- Returns Policy
Our Festive holidays Returns Policy
For Eid Ul Fitr, customers can enjoy a 10 day return period
For Eid Ul Adha, customers can enjoy a 14 day return period
Over Christmas, we extend our Returns period – giving you plenty of time to return any gifts that aren’t quite right.
If you place an order between 18 November and 15 December, you have until 8 January to return it by Royal Mail or courier. For orders placed after 15 December, the normal 7 day returns policy applies.
Products must be returned in a saleable condition within seven (7) days of receiving your order. Products must be unused and in their original packaging with garment tags and any other security devices or seals still attached and intact when they are returned to us. We reserve the right to consider the condition of any product that you wish to return and make any deductions if there are indications that the product, its tags, security devices or seals have been used, removed, broken or tampered with.
Please note that your right to cancel or return a product does not apply to certain types of Products. The following list provides a non-exhaustive list of the types of products you cannot cancel or return:
- A) Unsealed audio or video recordings (such as CDs, DVDs)
- B) Unsealed beauty items including toiletries and cosmetics which have been opened, tested or partially used
- C) Fragrance when delivered outside the UK, which cannot be returned due to restrictions on delivering hazardous products.
Cosmetics, honeys, health and beauty products are protected by hygiene seals. You are required to take reasonable care by not removing the hygiene seals. Refunds will not be provided if the hygiene seals have been removed, broken or tampered with.
Please note that clauses 13.2 and 13.3 do not apply to faulty or incorrectly supplied Products where your statutory rights are unaffected.
How to return an item
Process and payment for returning a UK order by post
We will pay for the cost of returning any order delivered to you within the UK if the item/s are faulty, damaged or incorrect. If you wish to return your order then please follow the steps below:
- A) Complete the relevant sections of the “Returns Form” to indicate which product(s) you wish to return. Please be sure to indicate the quantity of a particular product that you are returning to us as well as the reason for your return. Please select one of the appropriate “return codes” (as described on the returns form) to indicate the reason for your return. Any packaging, authenticity labels must be returned with the products otherwise we will not be able to refund the order.
- c) Please use the returns address label and attach it to the outside of your returns package. Please note that Arabian Luxuries cannot be liable for any Products that go missing as a result of your failure to use this label.
Process and payment for returning an EU Order (other than a UK Order) by post
Unless all/part of your order is damaged or faulty, we will not pay for the cost of returning any order delivered to you within the EU. If you wish to return your order, then please follow the steps below:
- A) Contact our Customer Service Team by completing the “contact us” form or calling us on +44 7528 018 896 in order to discuss and arrange for a refund
- B) Request a “returns label” via the “Contact Us” page, to indicate which product(s) you wish to return. Please be sure to indicate the quantity of a particular product that you are returning to us as well as the reason for your return. Please state clearly the reason for requesting a return. Any packaging or authenticity labels must be returned with the products and security/hygiene seals must not be tampered with, otherwise we will not be able to refund the order.
- C) Please use the returns address label (as requested in 10.6 B) and attach it to the outside of your returns package. Please note that Arabian Luxuries cannot be liable for any products that go missing as a result of your failure to use this label.
Should you choose to return your order through any other process (including a different carrier or postal service), then any cost associated with that, as well as the risk, loss or damage to your order shall be borne by you.
Process and payment for returning a Non-EU Order by post
If your Order was delivered to you outside the EU and you now wish to return it, please request a “returns label” by completing the “contact Us” form
- A) Identify which product(s) in your order you wish to return.
- B) For the product(s) you are returning, fill in the “Quantity returned” and “Return value” fields which are left blank for you (this is in case you purchased a multiple number of the same Product)..
After you have requested the “returns label” and it has been approved and authorised, please print the label and attach it to the outside of your returns package.
If the steps outlined above are not followed, this may result in a loss or delay to us receiving your returned product(s). We will not be able to process a refund until we have received your returns package.
- Refunds policy
Refunds on UK and EU Orders
Within fourteen (14) days of us receiving your order back by post, or receiving proof from you that your order was returned (correctly) to us, we will refund you the original purchase price and delivery charge for your Order, provided that you return the Product(s) to us in a saleable condition.
Refunds will be issued back to you as follows:
- A) If you paid for your Order using a credit or debit card then your refund will be made back to the same card. This will appear in your account within seven – fourteen (7-14) days depending on your card issuer.
- B) If you paid for your Order using your PayPal account and you return it in store, your refund will be made back to your PayPal account, once we receive and process the order (this may take up to 10 days).
Subject to the delivery option that you selected when first placing your order, we will also refund you one of the following:
- A) If you chose and paid for Standard Delivery of your order, then we will refund you the full cost of this.
- B) If you chose and paid for either Nominated/Next Day or Same Day delivery of your Order, then it is at our sole discretion as to whether we refund you this delivery charge. At the very least you will be refunded the cost of what the Standard Delivery for your Order would have been.
- C) If you are only returning part of your order which was delivered to the same address, then there will be no refund for delivery.
In order to arrange for a refund of an original delivery charge (as outlined above), please contact our Customer Service, via the “Contact Us” form.
Refunds on a Non-EU Order
If you placed your Order online and paid for it to be delivered to a Non-EU country, then within fourteen (14) days of receiving your order back by post, we will refund you the original purchase price for your order, provided that you return the product(s) to us in a saleable condition. Please note that we will not refund the original delivery charge or any applicable local customs duties charged to you at checkout and paid to your local customs authority. Certain countries permit refunds of customs duties paid on products you subsequently return. However, you will need to apply to your local authority to process that.
Promotional discounts and refunds
If a promotional discount applied to your order originally, then the same discount will be applied to each Product of your order that you return. This means that you will only be refunded the amount that you originally paid for your order or any given product. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related.
We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, lead to the closure of your Arabian luxuries Account.
- Order Fulfilment
If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, or you fail any of our fraud detection or anti money laundering detection checks, Arabian Luxuries has the right to stop or cease to fulfil the order (or part thereof) at any time and shall incur no liability in such circumstances.
You have certain rights as a customer, including legal rights relating to faulty or incorrectly described goods. For further information about your legal rights in the United Kingdom, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these Terms and Conditions with reasonable care and skill.
Any Orders delivered to you will be of satisfactory quality. However, if we deliver an order that is not of satisfactory quality, you can:
- a) contact us for a full refund within seven (7) days of delivery; or
- b) contact us for a replacement.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms and Conditions for any direct, special, incidental, indirect or consequential damages including loss of profit, loss of opportunity or any losses related to any business including (without limitation) lost data, earnings or business interruption that result from the use of, or the inability to use, the material or content on the platforms, a product, or the conduct of other users of the platforms, even if Arabian Luxuries has been advised of the possibility of such damages.
You agree to fully indemnify, defend and hold harmless Arabian Luxuries, our manager, employees and suppliers, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions by you or any other liabilities arising out of your use of the Platforms, or the use by any other person accessing the Platforms using your Arabian Luxuries Account and/or your personal information.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.
We may change these Terms and Conditions at any time. If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions.
The Platforms may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Platforms and any transactions conducted on or through the Platforms. These Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.
The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from these Terms Conditions such that no third party may claim any rights under these Terms and Conditions.
Dispute Resolution (EU resident customers only). The European Online Dispute Resolution platform www.ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest if there is a dispute we cannot resolve between us. For more information please contact Customer Service.
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Platforms, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Platforms. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
These Terms and Conditions govern our relationship with you and supersede any and all preceding and contemporaneous agreements between you and Arabian Luxuries. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Arabian Luxuries. You confirm that, in agreeing to accept the Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a clause of these Terms and Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory tights are not affected by these Terms and Conditions.
- Comments and Complaints Procedure
Please contact us if you have any comments or complaints by using the CONTACT US form. We will always endeavour to resolve any dispute as swiftly as possible.
- Our details
Arabian Luxuries is registered in England by Her Majesty’s Revenue & Customs with number 7668534786. Registered office: Suite C105, The Chocolate Factory, Business Centre, 5 Clarendon Road, LONDON, N22 6XJ. Our telephone contact details are: (+44) 020 4531 0108.
By using our platforms, you hereby agree to these terms and conditions.